Having graduated with a Business & Management degree, I'm eager to immerse myself in all things food and drink. Experienced in restaurant management and marketing, I now wish to focus on my creative side, working with forward-thinking, ethical, innovative restaurants and brands.
Whilst learning the world of web design, I've been working on a few projects, to improve my understanding and efficiency of code, including this website, a Chalet booking website and travel blogs.
I always have responsive design at the forefront and with 61% of users' digital time spent on mobile phones, it is now crucial to make pages mobile-orientated.
Emma's Travel Blog
From supervising restaurants aged 20, to Marketing Manager one year later. I've set up campaigns that are still in use today, written marketing plans for owners and increased newsletter recipients by 4000 in just one quarter. I've always progressed quickly, been able to easily adapt to working environments and exceed targets.
2017 - Present
Chalet Manager & Head Chef
Dec 2016 - Apr 2017
Jointly responsible for the success of customers' skiing holidays through attention to detail and meeting guests' demands. Working in a physical and emotionally demanding environment with long hours in close quarters to the guests, all the while retaining brand image and charm. I was also designing and cooking high-quality, creative weekly menus and keeping well within the allocated budget.
Senior Chef de Rang
June - Sept 2016
Ensuring the best possible customer satisfaction within a section of up to 40 guests per shift through extensive wine and food knowledge, good- humoured engagement and professionalism. I was the highest-praised member of staff on Tripadvisor during this time and could be relied on during the busiest of times, in all aspects of the role.
Aug - Nov 2015
I managed the social media platforms of two award-winning restaurants, including Facebook, Twitter, Instagram and newsletters, as well as creating cross-marketing campaigns with local businesses. In just a three month period, I increased our followers/likes by: Facebook: 35%; Twitter: 14%; Instagram: 133% and our engagement rate by at least 7.7% across all platforms – exceeding initial targets.
Oct 2012 - May 2016
The Coal Shed, Brighton
Managing a front of house team of six, communicating closely with the kitchen team and overseeing up to 120 guests in an evening. I am experienced in cashing up, sales reports, maintaining stock levels and organising private functions. I co-designed the cocktail menu, organised staff training and rotas and am a meticulous menu proofreader.
Throughout both my professional career and education, I have gained valuable skills. I consider myself sociable, patient and a fast-learner. I am also a meticulous proof-reader of menus, newsletters, press releases and marketing reports.
My education has shaped the field of work I'm in. I learned the power of the English language at college, combined this with my artistic side and rounded off with business learning and experience, which has led to my acheivements in marketing. Additionally, I've always tried to further myself through self-teaching or further courses, such as Lynda and WSET.
2017 - Present
BSc Business & Management
2012 - 2015
I excelled in SME projects and venture creation tasks. For example, as a group project, we wrote a marketing plan for a cloud-based library for universities called 'paperless'. Our brand focused on user-accessibility and was environmentally conscious. I gained a high First in this module.
Key modules included:
Advertising • Introduction to Marketing • Project Management • New Venture Creation and Business Planning • Managing Innovation • Research for Managers • Operations Management
Wine & Spirits Level 2
I took a (professional) interest in wine and spirits from a young age - from creating blogs, going to wine tastings, designing pairing menus to even sketching concept wine bars. Therefore, off my own back, I decided to commit my interest into education and gained a 'Pass with Merit' certificate from th Wine & Spirit Education Trust. This passion has only driven me further and I have since contributed to designing and promoting wine and cocktail menus at multiple restaurants.
“ The food has been truly outstanding and hospitality second to none... you will be such an asset to any company ”
Linsay - Chalet Martin Guest
" Tom has been a reliable and invaluable member of the The Coal Shed Restaurant... trust worthy, hard working and pleasure to work with. "
Razak Helalat, Owner, The Coal Shed & The Salt Room
“ Tom was an integral member at The Coal Shed. As Marketing Manager, he brought a warm, charming manner and an eye for detail which helped in building the success of the restaurant. He always had the best interest of the business at the forefront of his motivation. ”
Sophie, Head Waitress, The Coal Shed